The vehicle registered on the policy would be covered, as this is vehicle-based cover instead of personal.
The vehicle registered on the policy would be covered, as this is vehicle-based cover instead of personal.
Yes, as below
You can purchase a multiple car policy upon initial sign-up, to a maximum of 4 vehicles. Additional vehicles can be added mid-policy by logging into your user area.
Motorbikes are covered but Mopeds are not. Vans that are not utilised for commercial use and do not have any signage, are covered within the size specifications of 3.5 tones weight, 6.4 metres long (including tow bar) and 2.55 metres wide. Unfortunately, Taxis and all other commercial vehicles can't be covered.
Yes, motorhomes are covered within the size specifications of 3.5 tones weight, 6.4 metres long (including tow bar) and 2.55 metres wide.
This will start on your chosen commence date, however it can take up to 48 hours for the validation/set up period to be fully activated by the RAC.
A membership card will not be posted, as Vehicle Benefits are adopting a green scheme so all welcome packs are sent out electronically, which provides a more cost effective, environmentally friendly, electronic customer communication with all overhead savings passed on. If breakdown occurs, you need to quote Vehicle Benefits and your vehicle registration to the breakdown number 0330 159 0953
Confirmation of when your cover starts, detailing registration, make and model, along with the following attachments:
1) Instruction Leaflet explaining how to use the services 2) Breakdown Polic Document 3) Insurance Product Information Document (IPID)
In the majority of cases yes, but occasionally the RAC will subcontract depending on time of day and incident volumes.
The RAC aim to attend breakdowns within 40 mins of receiving your call.
Please refer to the Breakdown Policy Document for a full list of countries covered. This can be located by clicking the 'Policies' tab at the top of the page.
No, this is a separate scheme. Your existing RAC membership must expire or be terminated by yourself.
RAC Breakdown line - 0330 159 0953. Please refer to information provided in your welcome communication. You will need to quote your registration and Vehicle Benefits.
You can login online and change your vehicle – this can take up to 48 hrs for the RAC to validate and activate cover. Please note that only one change is permitted within any rolling 12-month period.
Important note: Failure to alter vehicle registrations online yourself or alternatively advise in writing of a change in vehicle, will result in the RAC denying assistance since the vehicle will not be recognised on their records.
Since this cover is vehicle specific, we would always prompt you to update your records online but you can still notify us by emailing info@vehiclebenefits.co.uk with the old registration number/make & model and the new registration number/make & model, noting that only one change is permitted within any rolling 12 month period. There is a 48-hour upload and validation period for your new vehicle to be covered.
The caravan or trailer will be recovered together with the Vehicle to a single destination as long as the maximum length of the trailer or caravan including the towbar complies with the size specifications:
3.5 tones weight, 6.4 metres long (including tow bar) and 2.55 metres wide – including towbar if applicable
Yes, the cost of the breakdown cover does not include a parts allowance, therefore any subsequent work carried out will need to be paid directly by yourself.
There is no limit on the number of times you use the vehicle in Europe however there is a cap on the number of days the vehicle is covered when in Europe, this is a maximum of 90 days per trip (If the vehicle was there for 91 days it would not be covered on day 91).
Overnight accommodation (not including meals and drinks) is the last option if the RAC were unable to recover the vehicle at the time of the breakdown or be able to provide a replacement vehicle. If this does happen the RAC would store the vehicle locally to the breakdown location/hotel and then take the vehicle to the garage the following day with you if you chose to travel with the vehicle. This level includes either overnight accommodation for up to 2 nights or 2 days hire vehicle, further costs post this period would need to be paid by the client.
Accident damage is not covered under the policy as this is not breakdown related.
No, there is no limit per vehicle, but the RAC will only attend 1 call out per specific fault (ie: they will not attend if 4 call out for the same issue etc).
The RAC will not cover the cost for the replacement but they will arrange for a tyre replacement/repair at a local garage or a key replacement at a local locksmith. Costs to be paid by policy holder.
This cover is vehicle based and maximum age is 20 years. There is no age limit for the driver as this is vehicle based.
Repatriation is covered if the amount is lower than the value of the vehicle; if higher than the car value it won’t be covered. The max repatriation amount they will cover is £2,500. In situations where repatriation is lower than the value of the vehicle, but repatriation cost exceeds £2,500, the client will need to pay the additional amount.
Unfortunately, we cannot cancel the cover if purchased as a 12-month period – you can however alter your registration to cover a friend or family member for the remaining cover time.
There is a 14-day cooling off period from your cover payment date, where you can cancel or amend the policy (excluding a vehicle change) upon your request. This type of request must be sent to Vehicle Benefits in writing to info@vehiclebenefits.co.uk
Post the 14-day cooling off period no cancellation can be processed.
No, unless you are still within your 14-day cooling off period.
We can only provide European cover for a full 12-month period, but the RAC may be able to assist with short term European assistance for an additional charge. Please contact the RAC Travel Sales team on 0800 550 055 for assistance.
It is your responsibility to update your policy online or advise Vehicle Benefits in writing to info@vehiclebenefits.co.uk
Failure to provide the correct vehicle details may result in service refusal by the RAC and an additional charge at call out.